Last updated · 最后更新：2026-11-12
Where we ship from · 发货地
Every MoonVine bracelet is hand-strung in our studio in Hangzhou, China, and dispatched through 4PX. Orders can be tracked after dispatch, and tracking details will be emailed to you when available.
每一串 MoonVine 手串都在中国杭州工作室手工串制，并通过 4PX 发出。订单发出后可查询物流；物流单号生成后，我们会通过邮件发送给你。
Where we deliver · 配送地区
We currently deliver to Singapore only. We do not currently ship to other destinations.
目前我们仅配送至新加坡，暂不配送至其他国家或地区。
Processing time · 备货与发出
Orders are packed and handed to 4PX within 3 business days after payment confirmation. Weekends and Singapore public holidays are not counted as business days.
订单在付款确认后的 3 个工作日内完成打包并交由 4PX 揽收。周末及新加坡法定节假日不计入工作日。
Delivery time · 配送时效
Delivery to Singapore is normally completed within 15 business days after dispatch. During peak periods, including year-end holidays and promotional sales, please allow up to 20 business days before contacting us. Delivery times are estimates and may be affected by carrier operations, customs processing, weather or other circumstances outside our control.
寄往新加坡的包裹通常在发出后 15 个工作日内送达。旺季（包括年末假期与大促期间）请预留最多 20 个工作日后再联系我们查询。配送时间仅为预计时效，可能受到承运商操作、海关处理、天气或其他不可控因素影响。
Shipping fees · 运费
- Standard shipping: SGD 8.00 per order. 标准运费：每单 SGD 8.00。
- Free shipping on orders of SGD 180.00 or more. 订单金额满 SGD 180.00 免运费。
Shipping fees are shown at checkout and are charged in Singapore dollars unless otherwise stated.
运费会在结账页面显示，除非另有说明，均以新加坡元收取。
Customs and taxes · 关税与税费
Any customs duties, import taxes or other charges imposed on deliveries to Singapore are the responsibility of the recipient unless otherwise stated at checkout.
除非结账页面另有说明，寄往新加坡的订单如产生关税、进口税或其他目的地费用，由收件人承担。
Tracking and delivery issues · 物流追踪与配送问题
If your parcel or bracelet is damaged, or you receive the wrong item, please email fengrh1999@gmail.com within 48 hours after delivery with your order number and clear photos of the parcel and the issue. After review, we may arrange a replacement or a full refund.
如包裹或手串发生破损，或收到的商品与订单不符，请在收货后 48 小时内邮件 fengrh1999@gmail.com，并附订单号、包裹及问题照片。审核确认后，我们会安排补发或全额退款。
Returns · 退货
You may request a return within 14 days after delivery. The item must be unworn, in its original packaging and complete with all accessories. Please email us first with your order number. For returns due to personal preference or a change of mind, the customer is responsible for return shipping costs, and the original shipping fee is non-refundable.
你可以在收货后 14 天内申请退货。商品必须未经佩戴、保留原包装并包含全部配件。申请退货前，请先邮件联系我们并附订单号。因个人喜好或改变主意而退货的，退回运费由买家承担，原始运费不予退还。
Exchanges and return shipping · 换货与退回运费
We support one-for-one exchanges for the same item or an item of equal value. For an objective issue confirmed by us, such as physical damage in transit or an incorrect item, we cover the return shipping cost. For a personal return, the customer pays the return shipping cost.
我们支持同款或等价商品的一对一换货。对于经我们确认的客观问题，例如运输过程中发生的实际破损或错发商品，退回运费由我们承担；因个人原因退货的，退回运费由买家承担。
Customised items, discounted or clearance items, and items that have been worn are not eligible for return or exchange. Natural characteristics of crystal, such as inclusions, internal texture, colour variation and minor mineral features, are not considered damage or defects.
定制款、打折款或清仓款，以及已佩戴的商品不支持退换。水晶天然存在的棉絮、内部纹理、颜色差异及轻微矿物特征，不属于破损或瑕疵。
Damage handling · 破损处理
If the parcel or bracelet is damaged, please send us photos within 48 hours after delivery. After review, we may arrange a replacement or a full refund, including the original shipping fee where applicable.
如包裹或手串发生破损，请在收货后 48 小时内拍照并联系我们。审核确认后，我们会安排补发或全额退款；如适用，全额退款包括原始运费。
Refund timing · 退款时效
After a return or refund is approved, the refund will normally be sent to the original payment method within 7–10 business days.
退货或退款审核通过后，款项通常会在 7–10 个工作日内原路退回。
Contact · 联系方式
For shipping, delivery or return questions, contact MoonVine at fengrh1999@gmail.com.
如有配送、物流或退货问题，请通过 fengrh1999@gmail.com 联系 MoonVine。