Privacy policy

Last updated · 最后更新：2026-10-24

In short · 要点

We collect only what we need to process your order, ship it, and answer your questions. 我们只收集处理订单、发货和答复你所需的信息。
We never sell your personal data. 我们绝不出售你的个人数据。
Your data is held on Shopify and shared with the payment and shipping partners that complete your order. 你的数据存储在 Shopify，并与完成你订单的支付、物流合作方共享。
Email fengrh1999@gmail.com to access, correct or delete your data. 如需查询、更正或删除你的数据，请邮件 fengrh1999@gmail.com。

Who we are · 我们是谁

MoonVine ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to offer you a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, place an order, or otherwise communicate with us.

MoonVine（以下简称"我们"）运营本商店与网站，包括所有相关信息、内容、功能、工具、产品与服务，旨在为你提供精心策划的购物体验（以下简称"本服务"）。本商店由 Shopify 提供技术支持，使我们能够向你提供本服务。本隐私政策说明当你访问或使用本服务、下单购买，或以其他方式与我们联系时，我们如何收集、使用和披露你的个人信息。

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls for the collection, processing and disclosure of your personal information. 若我们的服务条款与本隐私政策存在冲突，在个人信息的收集、处理和披露方面以本隐私政策为准。

What we collect · 我们收集哪些信息

"Personal information" means information that identifies you, or that can reasonably be linked to you. It does not include anonymised or de-identified data. Depending on how you use the Services and where you live, we may collect:

"个人信息"指可识别你身份、或可与你合理关联的信息，不包括匿名化或去标识化后无法识别你的数据。根据你使用本服务的方式与所在地区，我们可能收集：

Contact details · 联系方式 — name, billing and shipping address, email address, phone number. 姓名、账单与收货地址、电子邮箱、电话号码。
Order and transaction details · 订单与交易信息 — the items you view, add to cart or purchase, order value, currency, delivery status, returns and exchanges. 你浏览、加购或购买的商品，订单金额、币种、物流状态，以及退换货记录。
Payment confirmation · 支付确认信息 — the payment method used and confirmation that payment succeeded. We do not receive or store your full card number. Payment details are handled directly by our payment processors.所用的支付方式及支付成功确认。我们不会接收或存储你的完整卡号。支付信息由我方支付服务商直接处理。
Correspondence · 沟通记录 — messages you send us by email, contact form or social media. 你通过邮件、联系表单或社交媒体发送给我们的内容。
Device and usage data · 设备与使用信息 — IP address, browser and device type, pages viewed, referring link, and approximate location derived from your IP address. IP 地址、浏览器与设备类型、浏览页面、来源链接，以及由 IP 地址推算的大致位置。
Marketing preferences · 营销偏好 — whether you subscribed to our emails and when you unsubscribed. 你是否订阅我们的邮件，以及退订时间。

Why we use it · 我们如何使用

To fulfil your order · 履行订单 — taking payment, packing and shipping, customs paperwork, handling returns and exchanges, and sending order and delivery updates. 收款、打包发货、报关文件、处理退换货，以及发送订单与物流通知。
To answer you · 答复咨询 — responding to product questions, sizing and care advice, and after-sales support. 回复商品咨询、尺寸与养护建议，以及售后支持。
To prevent fraud and keep the store secure · 防范欺诈与保障安全 — verifying orders, screening suspicious payments, and protecting the Services. 核验订单、筛查可疑支付、保护本服务。
To improve the store · 改进店铺 — understanding which pieces and pages are useful, and fixing problems. 了解哪些商品与页面更有用，并修复问题。
To market to you, only with your consent · 仅在获得你同意时营销 — sending occasional emails about new pieces or restocks. Every marketing email has a one-click unsubscribe link, and unsubscribing never affects your order notifications. 偶尔发送新品或补货邮件。每封营销邮件都含一键退订链接，退订不会影响你的订单通知。
To comply with the law · 遵守法律 — keeping records required by tax and consumer-protection rules, and responding to valid legal requests. 保存税务与消费者保护法规要求的记录，并回应合法的法律请求。

Who we share it with · 我们与谁共享

We do not sell your personal information. We share it only with service providers who need it to complete your order or run the store, and only for the purposes above:

我们不出售你的个人信息。我们仅与为完成订单或运营店铺所必需、且仅为上述目的使用信息的服务商共享：

Shopify — hosts the store, processes orders and stores customer records. See Shopify's consumer privacy policy. 提供店铺托管、订单处理与客户记录存储。
Payment processors — to charge your chosen payment method and handle refunds. 用于对你的支付方式扣款并处理退款。
Shipping and logistics partners — to deliver your parcel and provide tracking. 用于配送包裹与提供物流追踪。
Email and analytics providers, where used — to send order notifications, support marketing preferences and understand store traffic. 电子邮件与分析服务商（如已使用）——用于发送订单通知、管理营销偏好和了解店铺流量。
Professional advisers and authorities — where required by law, a court order, or to establish or defend a legal claim. 在法律、法院命令要求，或为确立或抗辩法律主张时。

We may also disclose information as part of a merger, acquisition or sale of business assets, in which case we will notify you as required by law. 如发生合并、收购或业务资产出售，我们可能披露相关信息，并将按法律要求通知你。

Where your data goes · 数据存放在哪里

Our store runs on Shopify, so your information is stored and processed on Shopify's systems outside Singapore. Because our studio and the logistics partners that dispatch your order are in mainland China, your name, shipping address, phone number and order contents are transferred to China for packing and delivery. Payment data is handled by our payment processors in the countries where they operate. Where the law requires safeguards for an overseas transfer — for example the EU Standard Contractual Clauses — Where the law requires safeguards for an overseas transfer, we use appropriate safeguards required by applicable law, such as contractual safeguards or other permitted mechanisms. Where consent is required, we will obtain it.

本商店运行于 Shopify，因此你的信息在新加坡以外的 Shopify 系统中存储与处理。由于我们的工作室与负责发货的物流合作方位于中国大陆，你的姓名、收货地址、电话号码与订单内容会被传输至中国用于打包与配送。支付数据由我方支付服务商在其运营地处理。当适用法律要求跨境传输采取保障措施时，我们会按照适用法律使用适当的保障措施，例如合同性保障或其他法律允许的机制；在法律要求取得同意的情况下，我们会依法取得你的同意。

Cookies and analytics · Cookie 与统计

We use cookies and similar technologies to keep your cart working, remember your language and currency, and where enabled and permitted, understand which pages are useful. You can block or delete cookies in your browser settings; the store will still work, but your cart and preferences may not be remembered. 我们使用 Cookie 及类似技术维持购物车功能、记住你的语言与币种，并在相关功能已启用且法律允许的情况下了解哪些页面更有用。你可在浏览器设置中阻止或删除 Cookie；店铺仍可正常使用，但购物车与偏好可能无法被记住。

How long we keep it · 保存期限

We keep order records for as long as tax, accounting and consumer-protection law requires — We retain order records only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting, fraud-prevention and dispute-resolution purposes. When personal information is no longer needed, we will delete it, anonymise it or securely dispose of it, unless the law requires or permits us to retain it longer. Marketing contact details are kept until you unsubscribe. Support emails are deleted once the issue is resolved and the statutory retention period has passed. 我们在税务、会计与消费者保护法规要求的期限内保存订单记录，我们仅在实现上述目的所合理必要的期限内保存订单记录，包括履行法律、税务、会计、防欺诈和争议解决义务所需的期限。个人信息不再需要时，我们会删除、匿名化处理或安全处置；但法律要求或允许继续保存的除外。营销联系方式保存至你退订为止。客服邮件在问题解决且法定期限届满后删除。

Your rights · 你的权利

Depending on where you live, you may have some or all of the following rights. They are not absolute, and we may decline a request where the law permits.

根据你所在地区，你可能享有以下部分或全部权利。这些权利并非绝对，在法律允许的情况下我们可能拒绝请求。

Access · 查阅权 — ask what personal information we hold about you and receive a copy. 查询我们持有的你的个人信息并获取副本。
Correction · 更正权 — ask us to fix information that is wrong or incomplete. 要求更正错误或不完整的信息。
Deletion · 删除权 —ask us to delete personal information that we no longer need, subject to legal retention requirements.要求删除我们不再需要的个人信息，但法律要求保留的情况除外。
Portability · 可携权 — in some cases, receive your data in a machine-readable format or have it sent to another provider. 在特定情形下，以机器可读格式获取你的数据，或要求转交其他服务商。
Withdraw consent · 撤回同意 — withdraw any consent you gave us, including marketing consent, at any time. 随时撤回你曾给出的同意，包括营销同意。

To exercise any of these, email fengrh1999@gmail.com from the address you used to order. We may need to verify your identity first, and we will respond within the time required by applicable law. We will not treat you differently for exercising your rights. You may also use Shopify's privacy portal for data Shopify processes on its own account.

如需行使上述任何权利，请用以你下单时使用的邮箱写信至 fengrh1999@gmail.com。我们可能需要先核实你的身份，并在适用法律规定的期限内回复。我们不会因你行使权利而区别对待。若涉及 Shopify 自身处理的数据，你也可以使用 Shopify 隐私门户。

Marketing calls and messages · 营销电话与短信

We market by email only. We do not make marketing calls or send marketing text messages to Singapore telephone numbers. 我们仅通过电子邮件进行营销，不会向新加坡电话号码拨打营销电话或发送营销短信。

Children · 儿童

The Services are not intended for children. We do not knowingly collect personal information from anyone under 18, or under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has given us personal information, email us and we will delete it. 本服务不面向儿童。我们不会在知情情况下收集未满 18 岁或未达其所在司法管辖区成年年龄者的个人信息。如你为父母或监护人，认为儿童向我们提供了个人信息，请邮件联系我们，我们将予以删除。

Security · 信息安全

We use Shopify's platform security, encrypted connections (HTTPS) and access controls to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We will never ask for your full card number, password or one-time code by email or social media — please do not send them to us. 我们使用 Shopify 的平台安全能力、加密连接（HTTPS）与访问控制保护你的信息。任何传输或存储方式都无法做到绝对安全，因此我们无法保证绝对的安全性。我们绝不会通过邮件或社交媒体索要你的完整卡号、密码或一次性验证码——请不要发送给我们。

Changes to this policy · 政策更新

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The revised version will be posted on this page with a new "Last updated" date, and we will give any additional notice required by law. 我们可能更新本隐私政策，以反映实践变化或法律要求。修订版将发布在本页面并更新"最后更新"日期，同时按法律要求提供额外通知。

Contact · 联系方式

Questions about this Privacy Policy, or a request about your data? Write to our data protection contact:

对本隐私政策有疑问，或需要处理你的数据？请联系我们的数据保护联系人：

MoonVine · 数据保护联系人 / Data protection contact
Email · 邮箱：fengrh1999@gmail.com
Address · 地址：余杭区闲林街道中博大厦 709，杭州 311122，浙江省，中国
709 Zhongbo Building, Xianlin Street, Yuhang District, Hangzhou 311122, Zhejiang, China

If you are not satisfied with our response, you may complain to your local data protection authority — in Singapore, the Personal Data Protection Commission (PDPC). 如你对我们的答复不满意，可向当地数据保护机构投诉；在新加坡为个人资料保护委员会（PDPC）。

Birth details submitted through our bespoke questionnaire are collected solely for the purpose of designing your piece and are never shared with third parties.通过我们的定制问卷提交的出生信息，仅用于设计你的作品，绝不会与任何第三方共享。