Shipping policy

Last updated · 最后更新：2026-11-12

Where we deliver · 配送地区

We currently deliver to Singapore only. We do not currently ship to other countries or regions.

目前我们仅配送至新加坡，暂不配送至其他国家或地区。

Processing time · 备货与交寄

Orders are packed and handed to 4PX within 3 business days after payment confirmation. Weekends and Singapore public holidays are not counted as business days.

订单在付款确认后的 3 个工作日内完成打包并交由 4PX 揽收。周末及新加坡法定节假日不计入工作日。

Shipping method and last-mile delivery · 运输方式与末端派送

Shipments are sent through 4PX by registered airmail with tracking. After the shipment arrives in Singapore, Singapore Post may handle last-mile delivery where applicable.

包裹由 4PX 通过可追踪的挂号空运寄送。包裹抵达新加坡后，在适用情况下，末端派送可能由 Singapore Post（新加坡邮政）负责。

Delivery time · 配送时效

Delivery to Singapore is normally completed within 15 business days after dispatch. During peak periods, including year-end holidays and promotional sales, please allow up to 20 business days. Delivery times are estimates and may be affected by carrier operations, handover between carriers, customs processing, weather or other circumstances outside our control.

寄往新加坡的包裹通常在交寄后 15 个工作日内送达。旺季，包括年末假期和促销期间，请预留最多 20 个工作日。配送时间仅为预计时效，可能受到承运商操作、承运商之间交接、海关处理、天气或其他不可控因素影响。

Shipping fees · 运费

Standard shipping: SGD 8.00 per order. 标准运费：每单 SGD 8.00。
Free shipping on orders of SGD 180.00 or more. 订单金额满 SGD 180.00 免运费。

Shipping fees are shown at checkout and are charged in Singapore dollars unless otherwise stated.

运费会在结账页面显示，除非另有说明，均以新加坡元收取。

Tracking · 物流追踪

Tracking details are emailed after the parcel has been handed to the carrier. Tracking updates may take some time to appear during international transit or carrier handover.

包裹交给承运商后，我们会通过邮件发送物流追踪信息。国际运输或承运商交接期间，物流更新可能需要一定时间才会显示。

Customs and taxes · 关税与税费

Any customs duties, import taxes or other destination charges, if applicable, are the responsibility of the recipient unless otherwise stated at checkout. MoonVine is not responsible for delays caused by customs processing.

如产生关税、进口税或其他目的地费用，除非结账页面另有说明，否则由收件人承担。MoonVine 不负责因海关处理造成的延误。

Delivery address · 收货地址

Please check your delivery address and contact details carefully before completing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete address.

请在完成订单前仔细确认收货地址和联系方式。因地址错误或不完整造成的延误或额外费用，可能由客户承担。

Delivery issues · 配送问题

If tracking shows that a parcel has been delivered but you have not received it, or if the parcel arrives damaged, please contact us within 48 hours with your order number and clear photos where relevant.

如物流显示包裹已签收但你没有收到，或包裹到达时已经破损，请在 48 小时内联系我们；如涉及破损，请同时提供订单号和清晰照片。

Returns and refunds · 退货与退款

Return requests may be made within 14 days after delivery, subject to our Refund Policy. Approved refunds are returned to the original payment method within 7–10 business days after approval.

你可以在收货后 14 天内申请退货，具体以我们的退款政策为准。退款审核通过后，将在 7–10 个工作日内原路退回。

For full return and exchange terms, please refer to our Refund Policy and Shipping & Returns page.

完整退换货条款请参阅我们的退款政策和 Shipping & Returns 页面。