Refund policy

14-DAY RETURNS

You may request a return within 14 days of delivery. Items must be unworn, in their original packaging, and include all original inserts.

Each MoonVine piece is one of a kind. If your first choice is unavailable for exchange, we will offer an equivalent-value piece or a full refund — your choice.

HOW TO START A RETURN

Contact us with your order number and a photo of the item — via our contact page, or simply by replying to your order confirmation email. We will reply within 1 business day with return instructions.

Return parcels are mailed back to our studio in China. Return shipping is at the customer's cost unless the item is faulty or incorrect (see below).

Refunds are issued to your original payment method within 7–10 business days after the returned item arrives and passes inspection. Original shipping fees (SGD 8) are non-refundable for change-of-mind returns.

FAULTY OR INCORRECT ITEMS

If your bracelet arrives damaged or you received the wrong piece, contact us within 48 hours of delivery with photos. We will offer a replacement or a full refund — including all shipping costs — whichever you prefer.

NON-RETURNABLE ITEMS

Custom / bespoke commissions and final-sale pieces are non-returnable unless faulty.

Items worn, altered, or damaged after delivery are not eligible for return.

PLEASE DO NOT REFUSE THE DELIVERY

If you no longer want your order while it is in transit, please accept the parcel first and then contact us for a return. Refused parcels are destroyed by the carrier and cannot be refunded.

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14 天退货

您可在收到商品后 14 天内申请退货。商品需未经佩戴、保持原始包装，并包含全部原始配件。

MoonVine 每件作品均为独一无二。若您希望换货而首选款式已售出，我们将为您提供等价值作品或全额退款，由您选择。

如何申请退货

请通过店铺的联系表单或订单邮件联系我们，提供订单号和商品照片。我们将在 1 个工作日内回复并给出退货指引。

退货包裹需寄回我们位于中国的工作室。除商品存在质量问题或发错货外（见下），退货运费由买家承担。

我们在收到退回商品并验收合格后 7–10 个工作日内，按原支付方式退款。因个人原因退货的，原运费（SGD 8）不予退还。

质量问题或错发

若手串在送达时已损坏，或您收到的并非所购商品，请在签收后 48 小时内拍照联系我们。我们将为您补发新品或全额退款（含全部运费），由您选择。

不可退货的情形

定制款与清仓特价商品除质量问题外不予退货。